What happens when you send feedback
When you share thumbs up or thumbs down feedback, we’ll collect the associated content – like your prompts, customizations, sources, uploads, and the outputs received (e.g., chats, audio overviews, video overviews, reports, mind maps, source discovery, etc.) – so we can understand the issue. This includes any Gemini chats included in your notebook context, even if your Gemini Apps Activity is turned off. This data is handled in line with our Google Privacy Policy and is used to help us improve the product for everyone.
How Google uses your feedback
Your thumbs up or down feedback, any included content (e.g., your queries, uploads, model responses, Gemini chats, generated outputs like video overviews, audio overviews, chats, source discovery, etc.), and related data are:
- Reviewed by specially trained teams. Human review is necessary to help identify, address, and report potential problems raised in feedback. In some cases, this is required by law. We take steps to protect your privacy as part of this process. This includes disconnecting your feedback from your Google Account before reviewers see or annotate them. Please help us by not including any confidential or sensitive information in your feedback.
- Used consistent with the Google Privacy Policy. Google uses this data to provide, improve, and develop Google products, services, and machine-learning technologies. This is explained in more detail in our Privacy Policy.
- For example, we use this data to make NotebookLM safer. It helps us detect and avoid unsafe requests or responses in the future.
- Retained for up to 3 years. Reviewed feedback, included content, and related data are retained for up to 3 years, disconnected from your Google Account.
- Google Workspace or Google Workspace for Education users. Your uploads, queries and the model's responses in NotebookLM will not be reviewed by human reviewers even when you provide thumbs up or down feedback, and will not be used to train AI models.
How your data is used
NotebookLM uses the files you add, the outputs you generate, and your chat history to build your knowledge base and assist with your research and tasks. The content in NotebookLM will not be used to directly train our foundational AI models, unless you choose to provide feedback.
Data that NotebookLM shares with other Google services (e.g,. Gemini App) is used per the Google Privacy Policy and any service specific notices (e.g., the Gemini Apps Privacy Notice), including for product improvement.
NotebookLM Terms of Service
For users who access NotebookLM through a work account, the Google Cloud Terms of Service apply.
For users who access NotebookLM through a school account, the Google Workspace for Education Terms of Service apply.
For users who access NotebookLM through Google Cloud, the Google Cloud Platform/SecOps Terms of Service apply.
For other users accessing NotebookLM, the Google Terms of Service apply to your use of NotebookLM.
This article and our Privacy Policy describe how Google handles your data when you interact with NotebookLM.
Copyright
Respect copyright laws. Do not share copyrighted content without the necessary rights to do so. It’s our policy to respond to clear notices of alleged copyright infringement. Repeated infringement of intellectual property rights, including copyright, will result in account termination.
Some of our services, including NotebookLM, allow you to generate original content. Google won't claim ownership over that content. If you see a violation of Google's copyright policies, report copyright infringement.
Send questions
If you're a workspace or enterprise customer, please contact your administrator. An administrator can file a case with us for direct support:
- Workspace: Please raise a case through the Workspace Support website.
- GCP (NotebookLM Enterprise): Please raise a case through the Cloud Customer Care website.
If you are a new workspace or enterprise Customer, you can contact our sales team:
- Google Workspace | Speak to a Education Sales Specialist
- Google Workspace | Speak to a Workspace Sales Specialist (Business)
- Google Cloud | Enterprise Version Sales Specialist
Any additional questions or support requests can be sent to notebooklm-user-support@google.com.